Privacy policy

Effective Date: January 1st, 2025

Introduction  

Data Journey ("Company," "we," "our," or "us") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal data in accordance with industry best practices and regulatory requirements.

Scope

This policy applies to all personal data collected by our colocation data center, including data from clients, website visitors, and business partners. Additionally, if the customer has ordered Internet Service Provider (ISP) services, this policy extends to the handling of personal data related to internet service provision, including network traffic data, IP allocations, and service usage logs.

Data We Collect  

We may collect and process the following types of personal data:

• Client and Business Contact Information (e.g., name, email, phone number, company name, job title)
• User Credentials (e.g., authentication data for accessing our services)
• IP Addresses and Network Information (for security monitoring and compliance requirements)
• Video Surveillance and Physical Access Logs (for facility security and operational monitoring)
• Billing and Payment Information (for invoicing and transaction processing)
• Communications and Support Requests (e.g., emails, chat logs, phone calls related to customer service)
• ISP-Related Data (if applicable) (e.g., traffic logs, bandwidth usage, assigned IP addresses, and network performance data for customers who purchase ISP services)
  

How We Use Your Data  

We use personal data for the following purposes:

• Service Provision – Managing customer accounts, providing colocation services, and ensuring service uptime
• ISP Service Management (if applicable) – Monitoring network traffic, allocating IP addresses, and ensuring compliance with acceptable use policies
• Security and Compliance – Monitoring facility access, detecting unauthorized access attempts, and ensuring adherence to security best practices
• Business Continuity – Maintaining data resilience and recovery to ensure operational stability
• Legal and Regulatory Compliance – Meeting obligations under applicable laws and industry regulations
• Customer Support and Communications – Addressing inquiries, support tickets, and service notifications
  

Data Sharing and Disclosure  

We do not sell personal data. However, we may share information with:

• Service Providers and Vendors (e.g., cloud storage, backup services, and security monitoring providers)
• Regulatory Authorities when required by law (e.g., in response to legal requests, audits, or compliance requirements)
• Emergency and Business Continuity Partners (to support disaster recovery and operational resilience)
  

Data Security and Protection  

We implement security measures to protect personal data, including:

• Access Control Measures – Multi-factor authentication (MFA) and strict facility access policies
• Encryption – End-to-end encryption for data in transit and at rest
• Physical Security – Surveillance, biometric access, and restricted server room entry
• Regular Audits and Testing – Conducting security assessments and penetration testing to identify vulnerabilities
  

Data Retention  

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory requirements. Retention periods vary based on:

• Contractual obligations (e.g., customer agreements)
• Regulatory requirements (e.g., security logs retained per compliance obligations)
• Business needs (e.g., maintaining client records for dispute resolution)
  

User Rights and Choices  

Individuals may have the following rights, subject to applicable laws:

• Access to Personal Data – Request details of the data we hold
• Correction or Deletion – Request updates or removal of personal data
• Opt-Out of Communications – Unsubscribe from marketing emails
• Data Portability – Request data in a structured format
  

To exercise these rights, contact us at info@datajourney.com.

International Data Transfers  

If data is transferred outside of the country where it was collected, we ensure appropriate safeguards (e.g., standard contractual clauses, encryption) are in place.

Updates to This Privacy Policy  

We may update this policy periodically to reflect changes in laws, security practices, or services. We will notify users of significant updates through our website or direct communication.

Contact Information

For questions or concerns regarding this policy, please contact:
‍

Data Journey

‍550 Club Dr, Montgomery, TX 77316
Email: info@datajourney.com
Phone: (877) 896-0001

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This Privacy Policy is designed to align with industry best practices and applicable regulatory requirements for security, privacy, and operational resilience.